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Phoenix House - Des Moines, Iowa  :: 24 Hour Crisis Line


Phoenix House Domestic Violence Shelter 


Phone: 712-256-2059


24-hour Crisis Phone Line: 1-888-612-0266 (local at 712-328-0266)


Deaf Iowans Against Abuse: 319-531-7719



Phoenix House - Sexual Assault Services

Phoenix House services are available to all people in need regardless of race, ethnic/national origin, religion, sexual orientation or marital status. 


Sexual Assault is a term that is used to describe any forced or unwanted sexual activity including rape, incest, molestation and exhibitionism. It is not a crime of passion but rather a crime of violence.

If you have been sexually assaulted you can:

  • Call our 24 hour crisis line. A trained advocate is available for emotional support,
    options and referrals. 712-328-0266 or toll free at 1-888-612-0266.

  • Go to the nearest emergency room. Your physical health is important. You have the right to have an advocate present and the hospital will contact a Phoenix House advocate to be with you during the process.

  • Receive free counseling with our sexual abuse advocate.

  • Short-term, goal focused counseling is available to adolescent and adult victims, partners of victims and parents of children who have been sexually assaulted.

  • Receive legal advocacy. If you choose to make a police report, a Phoenix House advocate will support you through the criminal justice process.

I’ve been sexually assaulted and I don’t know what to do:

  • The first and most important thing is to make sure you are safe.

  • Take a deep breath and try to focus. Experiencing trauma can leave you feeling confused and unsure.

  • Is there a friend or family member you could call to get support and help choosing what you want to do from here?

  • Consider reporting the assault to the police. 

  • Consider going to the emergency room. Taking care of yourself both physically and emotionally is important. You do not have to have the police involved to go to the hospital. In fact, if you are still deciding what to do, a nurse can perform the evidence collection kit and it can be kept until you do decide one way or the other. In Council Bluffs hospitals, an advocate from Phoenix House will automatically be called in by the hospital when you arrive and you will have the opportunity to have them with you during your time there if you would like.

  • If you have decided to have the kit done, do not eat or drink anything before going to the hospital. If you change clothes, take them with you. Do not shower. All these things will potentially get rid of evidence that may be able to be collected.

“I don’t know if I’ve been sexually assaulted.”

That isn’t as unusual as you might think. We are surrounded by images of sexual assault that portray situations as perpetrated by strangers, at knife point….. the reality is that most victims of sexual assault know there attacker and it is much more likely that the attacker has used coercion than force to get the victim to do what they want. We encourage you to call the Phoenix House and talk to someone . Chances are, if you feel uncomfortable about what happened, you may need some help deciding what your options are.