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Phoenix House - Des Moines, Iowa  :: 24 Hour Crisis Line


Phoenix House Domestic Violence Shelter 


Phone: 712-256-2059


24-hour Crisis Phone Line:
712-328-0266 or
toll free at 888-612-0266


Deaf Iowans Against Abuse:



Phoenix House Domestic Violence Shelter & Services

The Phoenix House's services are available to all people in need regardless of race, ethnic/national origin, religion, sexual orientation or marital status.


Services inlcude:

  • Confidential Shelter - Our 24 hour emergency shelter offers a safe and confidential place to stay while working through the painful and often complicated effects of abuse.

  • 24-hour Crisis Line - Certified advocates are available to provide crisis counseling and referrals 24 hours a day at 712-328-0266 or toll free at 888-612-0266.

  • Legal Advocacy - Our trained staff are available to assist anyone needing a civil protection order and also to provide support during court proceedings, police investigations and medical appointments.

  • Hospital Response - Certified advocates respond to Council Bluffs hospitals to provide support, options, and referrals to victims of domestic violence and sexual assault.

  • Education & Support Groups -
    The Phoenix House offers education and support groups in a safe environment. Childcare is available during group meetings. Please call 712-256-2059 ext. 110 for details.

What is Domestic Violence?

Domestic violence is a pattern of controlling behaviors, including physical, sexual and psychological attacks that one adult intimate partner commits toward another. Domestic violence happens in every part of the community to men and women of every race, ethnicity, class, age, ability or disability, education level and religion.


Domestic Violence:

  • is purposeful and instrumental behavior.

  • is not an isolated incident.

  • is directed at achieving compliance from, or control over, the abused party.

  • is a progression of violent behavior which gets worse over time.

  • may appear to be directed against or involve the children, property or pets.

Are you in an abusive relationship?

  • I am afraid of my partner.

  • I cannot express my ideas, thoughts or feelings for hear of my partner’s reaction.

  • My partner controls what I do, who I see and where I go. My partner often uses jealousy to justify this behavior.

  • My partner puts down my accomplishments and dreams.

  • My partner uses intimidation and threats to get his/her way.

  • My partner uses our children and pets to manipulate and punish me.

  • My partner shoves, punches, kicks or strangles me.

  • My partner threatens to hurt or kill me.

  • My partner makes me feel like there is “no way out” of the relationship.

If you are in a violent relationship you can:

  • Call our 24 hour crisis line at 712-328-0266 or toll free at 888-612-0266. A trained advocate is available for emotional support, options, safety planning, shelter and referrals.

  • Find assistance at our 24 hour emergency shelter. The Phoenix House Shelter is a safe, confidential place for you and your children to stay.

  • Join our education and support groups. The Phoenix House offers support groups in a safe environment.

No one deserves to be abused.